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8570 Executive Park Avenue
    Fairfax, VA 22031
Main: 703-698-5600
    Customer Service: 703-698-5800
After Hours / Emergencies: 703-698-5613
    TTY: 711

Open An Account

Online Forms
Open an account, c lose an account, or update your information here.

Rules & Regulations


New law in effect July 1, 2012 affecting how you establish service

Close an Account

To have your service discontinued we need the following information:

  • Your account number or service address
  • The date service should be taken out of your name (The water may be shut off as early as 8:00 a.m. on the day you ask to discontinue service unless another party asks to begin service on the same day)
  • Your mailing address for the final bill
  • A current daytime phone number 

Our Field Service Worker will be at the service address on the date requested, between the hours of 8:00 a.m. and 4:30 p.m. If a new customer has called to request service at this address, the Service Worker will leave the water on and will take a meter reading for billing purposes.  Otherwise, the service will be turned off.

A final bill will be mailed within three business days after your final meter reading.

You can call our  Customer Service Department at  (703) 698-5800 between the hours of 8:00 a.m. - 6:00 p.m. ET to request this service. Or you can use our Online Account Request Forms.