Close an Account
To have your service discontinued we need the following
- Your account number or service address
- The date service should be taken out of your name
(The water may be shut off as early as 8:00 a.m. on the day you
ask to discontinue service unless another party asks to begin
service on the same day)
- Your mailing address for the final bill
- A current daytime phone number
Our Field Service Worker will be at the service address
on the date requested, between the hours of 8:00 a.m. and 4:30 p.m.
If a new customer has called to request service at this address,
the Service Worker will leave the water on and will take a meter
reading for billing purposes. Otherwise, the service will
be turned off.
A final bill will be mailed within three business
days after your final meter reading.
You can call our Customer Service Department
at (703) 698-5800 between the hours of 8:00 a.m. - 6:00 p.m.
ET to request this service. Or you can use our Online
Account Request Forms.