Home > Customer Service
8570 Executive Park Avenue
    Fairfax, VA 22031
Main: 703-698-5600
    Customer Service: 703-698-5800
After Hours / Emergencies: 703-698-5613
    TTY: 711

Sample Bill
View a sample of a Fairfax Water bill

Past Due Charges

Sewer Charges

Peak Use Charges

FAQs

 

New law in effect July 1, 2012 affecting how you establish service

Customer Service


ABOUT YOUR BILL

RATES

PAYMENTS

OPEN AN ACCOUNT


CLOSE AN ACCOUNT


ONLINE FORMS


YOUR PLUMBING

DETECTING LEAKS

RULES & REGS


To have water service turned on or transferred, contact our Customer Service Department at least one business day before the work is to be done. You can call us at (703) 698-5800 between 8:00 a.m. and 6:00 p.m. Or you can use our Online Account Request Forms. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.


IMPORTANT INFORMATION ABOUT water main breaks

Learn how to report a water main break and what to do if your water service is interrupted. Click here for more information.


FAIRFAX WATER PROJECTS

To obtain information on one of Fairfax Water's projects, use these email links:

For projects in the design phase: Email:Engineering
For projects under construction: Email:Construction