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8570 Executive Park Avenue
    Fairfax, VA 22031
Main: 703-698-5600
    Customer Service: 703-698-5800
After Hours / Emergencies: 703-698-5613
    TTY: 711

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Contact Us 

Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Customer Service telephone hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. To contact Fairfax Water after normal business hours, please call (703) 698-5613 for assistance.

Reporting a Water Main Break or Emergency

To report a water main break or other water related emergency, please call 703-698-5613 or email watermainbreak@fairfaxwater.org .

Inquiries About Fairfax Water Construction Projects

To obtain additional information about current Fairfax Water Construction Projects, please call 703-289-6351 or email construction-department@fairfaxwater.org .

Phone Numbers, Mailing Addresses and E-mail Directory

Other Numbers of Interest

Fairfax Water

General Numbers
All Numbers
Customer Service
After Hours
TTY 711
Payment Address
Fairfax Water
PO Box 71076
Charlotte, NC 28272-1076

All Correspondence Except Payments

Fairfax Water
8570 Executive Park Ave.
Fairfax, Va., 22031-2218
E-mail Directory
Customer Service
Customer Service: Lien Payoff Requests
Human Resources
Public Relations
Freedom of Information Act (FOIA) Requests

When requesting public records from Fairfax Water, you should direct your request to Fairfax Water’s FOIA Officer, Susan Miller. She can be reached at:

Susan Miller
Public Affairs Officer
Fairfax Water
8570 Executive Park Avenue
Fairfax, VA 22031
Phone: 703-289-6018
Email: Public Relations

You may also contact her with questions you have concerning requesting records from Fairfax Water. For more information on FOIA and Fairfax Water click here. In addition, the Freedom of Information Advisory Council is available to answer any questions you may have about FOIA. The Council may be contacted by e-mail at foiacouncil@dls.virginia.gov, or by phone at (804) 225-3056 or [toll free] 1-866-448-4100.


General Information
(703) 324-3185
Health Department
(703) 246-2411
Public Works Emergency
(703) 323-1211
Plumbing Inspections - Commercial
(703) 324-1910
Plumbing Inspections- Residential
(703) 631-5101
Sanitary Sewer Billing Information
(703) 324-5015
Sanitary Sewer Back-ups and Line Maintenance
(703) 323-1211 or
(703) 239-8444
Storm Drainage
(703) 934-2800
Trash Collection
(703) 550-3481
Privately Owned Wells
(703) 246-2201
Arlington County
(703) 228-6570
D.C. Water And Sewer Authority (D.C. WASA)
(202) 727-2000
Town of Herndon
(703) 435-6860
Town of Leesburg
(703) 777-2420
Town of Vienna
(703) 255-6385
Loudoun Water
(571) 291-7880
City of Manassas
(703) 257-8380
City of Manassas Park
(703) 355-8800
Prince William County Service Authority
(703) 335-7950
Virginia-American Water Company (Alexandria, Dale City)
(703) 549-7080
Washington Suburban Sanitary Commission
(301) 206-4001
(703) 876-7000
Northern Virginia Electric Cooperative (NOVEC)
(888) 335-0500
Virginia Department of Transportation
(703) 383-8368
Dominion Virginia Power
(888) 667-3000
Washington Gas
(703) 750-9500
Virginia Department of  Environmental Quality
(800) 592-5482
Virginia State Corporation Commission
(804) 371-9733