8570 Executive Park Avenue
    Fairfax, VA 22031
Main: 703-698-5600
    Customer Service: 703-698-5800
After Hours / Emergencies: 703-698-5613
    TTY: 711

For an instructional video tutorial on how to register and use the portal click here.

Fairfax Water provides water to nearly 2 million people

Fairfax Water is Virginia’s largest water utility, serving one out of every five Virginians who obtain their water from public utilities. Nearly 2 million people in the Northern Virginia communities of Fairfax, Falls Church, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.
That's nearly 2 million friends, neighbors and family members. We don't need any other reason to demand the highest in water quality standards.....  


Fairfax Water Special Statement - Hexavalent Chromium in Drinking Water

Fairfax Water would like to take this opportunity to share some information with you in regards to hexavalent chromium in water. Please click here for more information.



Fairfax Water's Fall 2016 Straight from the Tap is Now Available

The fall issue of the Fairfax Water Customer Newsletter Straight from the Tap is here. Customers will receive the fall issue as an insert with their quarterly bills from September through early December.

This issue of Straight from the Tap includes the following topics:

  • We will review the proposed changes to Fairfax Water’s rates, fees and charges for 2017.
  • We’ll join the Town of Occoquan in celebrating an important event.
  • Readers can learn more about the Occoquan Policy and the benefit it has to your drinking water.

We hope that you enjoy reading this quarter’s newsletter. You can find links to our previous newsletters by visiting our "News To Know" page.



2016 Report on Your Water Quality

Find important information about your water quality in the 2016 Water Quality Report. To request a printed copy by mail, send an e-mail to waterqualityreport@fairfaxwater.org or call 703-289-6285, TTY 711, and provide your name, mailing address, and phone number.

You can view previous Water Quality Reports by clicking here.



Facts About Lead in Drinking Water

Fairfax Water takes its responsibility to protect customers from lead exposure seriously. Our monitoring is conducted in accordance with regulatory requirements and guidance. Please click here for more information on lead and how to reduce exposure.



Fairfax Water Consolidates Water Rates Ahead of Agreed Schedule

Fairfax Water equalizes water rates for customers previously served by the City of Fairfax and City of Falls Church water systems. Click here for more information.



Customer Alert

Recently we received reports from customers that individuals were impersonating Fairfax Water staff by calling to offer “discounts” or asking to enter their homes. Please read this important information to help you identify Fairfax Water staff.



Future Water Supply Planning

Fairfax County Board of Supervisors unanimously approved a Comprehensive Plan Amendment to recognize the conversion of a reconfigured Vulcan Quarry to a water supply storage facility in order to meet the long-term needs of Fairfax County and the region. Click on a link below for details.


Water Wise Landscaping and Watering Guide

This guide includes tips on planning and designing your landscaping, watering, lawn care, and improving your soil. You can print a copy of the guide here or call 703-289-6017, TTY 711, to request a copy by mail.


Quick Links- click below for direct access to our most popular features.







703-698-5800 (Customer Service)

(after hours emergency)
TTY 711
Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.



Attention Customers: Clarification About Water Service Line Insurance

You may have received a letter from companies such as American Water Resources (AWR) or Home Emergency Service Company about your water and sewer line maintenance responsibility along with an offer for Water and Sewer Line Insurance. To clarify, these companies are not associated with Fairfax Water. They are private companies offering insurance associated with the water and sewer lines on your property. Fairfax Water does not offer this insurance and does not have a position on the need for this coverage. For more information about your water line responsibilities, visit www.fairfaxwater.org/customer/youplum.htm or call us at 703-689-5800, TTY 711.


Facts About Lead Levels and Fairfax Water's System


Fairfax Water’s distribution system does not contain lead pipe. Fairfax Water has made an extensive effort to identify and replace any lead service connections in the older areas of its system.
Click here to learn more...


Emerging Water Quality Issues

Fairfax Water has developed a testing plan for Endocrine Disrupting Compounds (EDCs) and Pharmaceuticals and Personal Care Products (PPCPs) in source and treated waters. Read more about the testing program, the findings and Fairfax Water’s treatment process.





Educational Resources

Occoquan Shoreline Easement Policy

Fairfax Water has updated the Occoquan Shoreline Easement Policy. Click here for more information...

Invasive Species 101
Help us protect the Occoquan Reservoir from invasive, or non-native species that can cause economic or environmental harm to impact human health. Click here for more information...

Facts About Lead Levels and Drinking Water
Fairfax Water has consistently tested below the action level established in the Lead and Copper Rule. Click here for more information...

Fairfax Water Student Project Program
Fairfax Water is pleased to offer its help to Northern Virginia students pursuing science fair projects related to drinking water. Click here for more information...

Direct Debit Now Available
Direct debit is a simple way to pay your bill automatically from your bank account.
Click here for more information...